FAQs

How do I access my account?

You can access your account by visiting https://stannary.com/my-account/

I am an new customer, how do I set up an online account?

Contact our customer services department on 020 3924 2700 or emails [email protected]

I am an existing customer, how do I retrieve my online account password?

If you’ve forgotten your password, then click the link “Forgotten your password” and we’ll guide you through the process of setting up a new one. If you still cannot access your account, please get in touch with our Customer Service team.

How can I update my account details?

Once you are logged into your account you can update your password, name and email address

To update your invoice and delivery addresses, and payment details, please get in touch with our Customer Service team.

What else can I do via my online account?

Currently. on your account you can also see your order history for online orders only  and any outstanding online orders. In the near future, your account history will incorporate all online and offline orders historically.

If you are an existing customer, you can purchase via our website https://stannary.com/ or you can call our Customer Service team and select the option to place an order.

You can also drop us an email on [email protected] with the details of what you would like to purchase. If you have an Account Manager, you can contact them directly to place an order.

Also known as Wine Futures, en primeur refers to the process of buying wines before they are bottled and released onto the market. Wines are purchased exclusive of duty and VAT, then usually shipped two to three years after the vintage. They can only be purchased by the unmixed case.

At the moment, en primeur orders can be placed by email on [email protected] with the details of what you would like to purchase. If you have an Account Manager, you can contact them directly to place an order.

Wines “in bond” have not yet had the duty and VAT paid on them. They must be stored in a bonded warehouse approved by HM Customs & Excise.

Several of our wines can be purchased In Bond. They must be purchased by the unmixed case and are not available for delivery or consumption within the EU until duty and VAT has been paid. If/when you choose to have the wines delivered (anywhere in the EU) these taxes become payable (at UK rates).

We will always do our best to cater for any amendments. Please contact our Customer Service team as soon as you know you’d like to make a change and we will try to deal with your request; however, depending on how close to completion your order is, it might not always be possible.

If your order arrives damaged, then please contact our Customer Service team on on020 3924 2700.

We’ll arrange for the damaged order to be collected and a replacement order sent out as quickly as we can.

If you suspect your wine is corked or faulty, then please contact our Customer Service team. We’ll arrange for the out-of-condition wine to be collected and a replacement order sent out as quickly as we can. If we no longer have stock of the wine, a credit for the original purchase price of the bottle can be arranged.

We are happy to credit you for any wines which have not been opened and remain in perfect condition. Please contact the Customer Service team [email protected] or on 020 3924 2700 to arrange a collection and refund.

We accept all major debit and credit cards. If you’d like to check a particular card, or are having trouble making payment, please contact our Customer Service team on 020 3924 2700

Yes, although for customer and staff safety we provide contactless delivery. We’ll continue to review our delivery services in line with current government guidance.

If your order is late or missing, then please contact us or speak to our Customer Service team on 020 3924 2700

Delivery timelines are currently 1-2 working days within the M25. For deliveries outside the M25, please allow 2-5 working days.

Free UK mainland delivery to orders above £150 incl. VAT.

We can deliver to all mainland UK addresses. For international deliveries, get in touch with our Customer Service team on 020 3924 2700, for delivery charges and to confirm there are no restrictions on importing alcohol.

If you’re not in when we try to deliver, the driver will leave a calling card to let you know they tried to make a delivery. The card will explain how you can rearrange delivery for a more convenient day.

If you think there’s a chance you might be out on the day of delivery then you can always specify “if out” instructions – either a safe place for us to leave your order, or a neighbour with whom to leave it.

Our drivers do a great job, but on the off-chance you order hasn’t arrived when you expected, please contact our Customer Service team on 020 3924 2700 and we will resolve the issue as quickly as we can.

If your order arrives damaged, then please contact our Customer Service team on 020 3924 2700 . We’ll arrange for the damaged order to be collected and a replacement order sent out as quickly as we can.